![]() ![]() If you’re a user of a Plugable UD-PRO8 docking station and are experiencing issues, we’re here to help! If support is needed, please run our PlugDebug tool found here to collect system logs, and send the resulting file to along with a description of the behavior you’re experiencing and any additional details you feel are relevant.Īs a very interested prospective buyer, i was confused when i came to this page after looking at the original page i was brought to describing the product. We will update this post once a more permanent solution is found. Restart the computer, reinstall the driver, then restart again. Run the installer above before restarting, and allow it to remove the drivers.Ģ. Restarting the computer after that is a two-step process:ġ. Restart Windows after installing the drivers and be sure to set “USB Multimedia Audio Device” again as the default audio device. Installing the following drivers will temporarily restore audio function, however, they must be manually reinstalled each time Windows 10 is restarted: However, if you have already upgraded to Windows 10 or don’t want to wait, there is a work-around. If you are using a Plugable UD-PRO8 with 32-bit Windows 8.1, we recommend delaying the Windows 10 update until a fix has been found. ![]() The malfunction appears to be related to a glitch in the driver installation process, and will prevent audio output when the “USB Multimedia Audio Device” is selected. However, the majority of the tablets compatible with the UD-PRO8 are using 32-bit Windows and will experience this issue after the upgrade. ![]() Testing has shown that this happens only in 32-bit versions of Windows 10, not 64-bit. The attached tablet’s built in speakers and headphone/speaker jack will work fine.Īfter updating to newly-released Windows 10, several customers have contacted us saying the audio in their Pro8 docking stations stopped working. The only audio that does not function after upgrading to Windows 10 is the audio output jack on the front of the Pro8 dock. Update – At this time there is still no resolution for this issue and there has been some confusion about what audio is affected. ![]()
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